Privacy Policy

1. Who we are

THaiva is a digital product focused on helping users manage immigration-related information, deadlines, documents, and stay history.

If you have privacy-related questions, you can contact us at: privacy@thaiva.com

2. Scope of this Privacy Policy

This Privacy Policy applies to the public THaiva website available at:

It applies to the landing page and related informational pages. It does not automatically govern data processing inside the THaiva application unless stated separately.

3. What data we collect

We do not use the landing page to directly collect highly sensitive personal data through forms at this stage.

Depending on how you use the website, we may process limited technical and usage-related information such as:

browser type and version
device type
operating system
approximate location based on IP-derived analytics
pages viewed
referral source
interactions with page elements
session behavior after consent, where applicable

4. Analytics and website improvement

We use analytics tools to understand website traffic and improve the landing page experience.

4.1 Cloudflare Web Analytics

We use Cloudflare Web Analytics to measure general traffic and performance metrics in a privacy-focused way.

Cloudflare Web Analytics helps us understand information such as:

page views
visits
referrers
top pages
general traffic patterns

Cloudflare Web Analytics does not use cookies, does not fingerprint individual users, and does not track visitors across websites.

More information: Cloudflare Privacy Policy

4.2 Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with the landing page, including behavior analytics such as:

clicks
scrolling behavior
navigation patterns
session-based interaction insights

Microsoft Clarity is only loaded after you provide consent through our cookie/privacy banner. Microsoft Clarity retains session and behavior data for up to 13 months.

More information: Microsoft Privacy Statement

5. Legal basis for processing

Where applicable under data protection laws such as the GDPR, we rely on the following legal bases:

Legitimate interests for essential website operation and limited privacy-friendly traffic measurement where permitted
Consent for optional analytics and behavior tracking tools, including Microsoft Clarity

6. Cookies and similar technologies

The website may use local storage or similar technologies to remember your privacy choices and consent preferences.

Optional analytics tools that require consent are not loaded unless you accept them.

You can reject optional analytics through the banner when visiting the website. You can also clear your browser storage to reset your choice.

7. How we use information

We use limited website data to:

operate and secure the website
understand website traffic and performance
improve page structure, content, and usability
evaluate interest in features, pricing sections, and calls to action
maintain and optimize the landing page experience

We do not sell your personal data.

8. Data sharing

We may share limited website usage data with service providers that help us operate analytics and website infrastructure, including:

Cloudflare
Microsoft

These providers may process data outside your country of residence, including in the United States. Where required, such transfers are carried out under applicable transfer mechanisms, including Standard Contractual Clauses adopted by the European Commission. For more information, see the privacy documentation of each provider linked above.

9. International visitors

Our website may be accessed from different countries.

If you visit the website from the European Economic Area, the United Kingdom, Thailand, the United States, or other jurisdictions, your information may be processed in accordance with applicable data protection requirements and the service providers we use.

If you are located in Thailand, please note that this website is operated with awareness of the Personal Data Protection Act B.E. 2562 (PDPA). We limit the personal data collected through this landing page and use it only for the purposes described in this policy.

10. Data retention

We retain website-related analytics data only for as long as reasonably necessary for traffic analysis, performance monitoring, security, and website improvement. Specifically: Cloudflare Web Analytics retains aggregate traffic data subject to Cloudflare's own retention settings. Microsoft Clarity retains session and behavior data for up to 13 months, after which it is automatically deleted.

11. Your rights

Depending on your location and applicable law, you may have rights such as:

the right to access your personal data
the right to request correction
the right to request deletion
the right to object to certain processing
the right to withdraw consent where processing is based on consent
the right to lodge a complaint with a data protection authority

If you want to exercise any applicable rights, contact us at privacy@thaiva.com.

12. Third-party links

The website may contain links to third-party websites, including the THaiva application or other external services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies separately.

13. Children

The website is not intended for children, and we do not knowingly collect personal data from children through the landing page.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or product changes.

The updated version will be posted on this page with a revised "Last updated" date.

15. Contact

If you have questions about this Privacy Policy, contact us at: privacy@thaiva.com