THaiva support

Help with the app.

Get help with sign-in, account access, notifications, saved stay data, documents and app behaviour. Support is available in English, Polish and Thai.

Email support Open app

Contact support

A complete report usually lets us diagnose the issue faster. Send only the information needed to reproduce the problem.

Include in your message

the email address used for the THaiva account — never the password
device model, operating system and whether you use the web, iOS or Android app
THaiva version and build number, when visible in the app settings
what happened, what you expected and the steps that led to the issue
a screenshot or screen recording after hiding passport numbers, document numbers and other confidential data

Do not send sensitive credentials or documents

Never email passwords, one-time verification codes, recovery codes, payment-card details or full scans of passports and immigration documents. THaiva support will never ask for your password or authentication code.

Common issues

Check these points before contacting support. They cover the most common causes without requiring access to your account data.

I cannot sign in

Check your internet connection and use the same sign-in method that was used when the account was created. For an email-and-password account, use the password reset flow. Avoid creating a second account for the same stay data.

Notifications do not arrive

Confirm that notifications are enabled both in THaiva and in the device settings. Check Focus or Do Not Disturb, battery restrictions, timezone and the dates saved in the app. Notifications are an aid; responsibility for official deadlines remains with the user.

A deadline or stay status looks wrong

Verify passport, visa, entry, exit, accommodation and journey dates. THaiva calculates results from the information saved in the account. When reporting the issue, describe the scenario without sending full document scans.

A document cannot be prepared

Open the relevant matter and complete all fields marked as required. Recheck names, dates, addresses and document numbers. Always review generated material before using it with an authority.

I want to delete my account

Use account deletion in the THaiva settings. When you cannot access the app, use the public account deletion page.

Open account deletion page

I have a privacy or data-rights request

Send privacy requests to privacy@thaiva.com. Technical support and privacy requests use separate contact channels so that each request reaches the correct process.

Email privacy@thaiva.com

What support can and cannot do

THaiva support can investigate technical defects, account access, notification delivery, data-entry behaviour and document-generation problems.

THaiva is an independent product. It is not a Thai government service, immigration office, law firm or immigration adviser. Support cannot interpret an individual legal case, contact an authority on your behalf, submit TM30, TM47, TM7 or TM8, book an appointment, or guarantee acceptance of any document or application.

For an official decision or case-specific advice, use the relevant Thai authority or a qualified professional. Always verify deadlines and document requirements against current official instructions.

Account, privacy and legal links

These public pages can be opened without signing in to THaiva.

Open THaivaSign in to the application or manage your account.Application privacy noticeHow data is processed when you use the THaiva application.Application termsRules for using the THaiva application and services.Delete accountPublic instructions and the account deletion route.Public website privacy noticePrivacy information for thaiva.com.

Service operator

THaiva is a product name of the following business and is not a separate legal entity.

Business: n8.software Piotr Gnyp
Address: Jędrzychowska 20D, 65-385 Zielona Góra, Poland
Registration: NIP 9292070264 · REGON 521530737
Technical support: support@thaiva.com
Privacy requests: privacy@thaiva.com